Help Center
Two paths: one for players, one for clubs. Pick yours below.
For Players
Playing at a club that uses PicklPass
For Players, accounts, DUPR, and scores
PlayerYour player account
Your PicklPass player account is where your rating, matches, leagues, and clubs live. It is free for players, and one account works at every club you play at.
Connect your DUPR account
If you are creating a new PicklPass account, connecting DUPR is part of onboarding, so this happens before you reach your portal. If your club added you to a roster and you have not signed in yet, this is the step that switches your rating live. Either way it takes about two minutes. PicklPass is an official DUPR integration partner, and the connection happens on DUPR's own login screen.
Entering and confirming scores
Your scores are yours. With PicklPass, players enter results right from the court, and every score gets confirmed by the other team before it becomes official. Nothing reaches DUPR until players have had their say.
Your DUPR rating in PicklPass
PicklPass shows your official DUPR rating, not a copy or an estimate. Once you connect your DUPR account, the number you see is the number DUPR has, and it updates in real time.
Display name and profile
Your display name is how you appear to your clubs: in leagues, standings, and on court assignments. By default it comes from your DUPR profile name.
Player FAQ
No. Player accounts are free. Your club pays for PicklPass.
Notifications
PicklPass sends you a push notification when something needs your attention in the player portal. You control exactly what you receive, and you can turn them off at any time.
Leagues, Subs & Points
PlayerSubstitutes: Claiming Spots and Getting Covered
Life happens. PicklPass gives you a way to hand off your spot when you cannot play, and a way to grab a game when someone else cannot.
Registering for Leagues
When your club opens a league for registration, you can sign up from your phone in about a minute.
Status Points and Tiers
Status Points are PicklPass's way of recognizing the players who show up and keep things running. They are platform wide, so they work the same at every club you play at and they follow you, not a single club.
For Clubs & Operators
Running your club on PicklPass
Account & Setup, new to PicklPass? Start here
ClubCreating Your Account
Before you can run a league, you need a PicklPass operator account. It takes under a minute and no credit card.
Clubs & Crews
Everything in PicklPass, leagues, members, sessions, billing, belongs to a club or a crew. They work identically; the only difference is how players get into them.
Your Team & Roles
Invite the people who help you run the club and give each the right level of access. Team management lives at Settings → Team.
Trials, Subscriptions & Billing
PicklPass is free for players; clubs and crews pay a flat subscription. Billing lives at Settings → Billing and is handled securely through Stripe.
Install PicklPass on Your Devices
PicklPass runs in any browser, but you can also install it as an app on phones, tablets, and computers, one tap to open, full-screen, no browser clutter. It's free, takes ten seconds, and there's nothing to download from an app store.
Getting Started
ClubGetting Started with PicklPass
This guide orients you in the app once you're set up: the sidebar, the dashboard, and your daily run sheet. Brand new? Start with Creating Your Account and Clubs & Crews first.
Club Members & the Player Database
Club Members is the single source of truth for every player at your club: DUPR-synced ratings, reliability, win/loss records, and portal status.
League Workspace Basics
Every league format (Ladder, Round Robin, Pod, MLP, Trios, and Mini-Tournament) uses the same workspace layout. Learn it once and every manager page feels familiar.
League Formats
ClubLadder Leagues
Ladders place 4–5 players per court. Everyone partners with everyone on their court; winners move up a court, losers move down. Court 1 is the top of the ladder.
Round Robin
Classic round robin with rotating or fixed partners, automatic schedule generation, and per-round court assignments.
Pod Leagues
Pods are 9-player groups playing across 2 courts. Within a pod, every player partners with every other exactly once and faces each opponent twice, mathematically balanced. Between sessions, top players promote and bottom players relegate, just like a ladder at the pod level.
MLP Leagues
MLP-style team league: 4-player teams, game slots per match (slots 1+2, 3+4, 1+3, 2+4), and a singles Dreambreaker when a match splits evenly.
Trios Leagues
Three-player teams where every match cycles through all three doubles pairings. P1+P2, P1+P3, P2+P3, so everyone plays with everyone on their team.
Open Play & King of the Court
Open Play runs drop-in sessions from templates: pick a format, enter players, and the app handles rotations, courts, and live standings. Sessions save to your club so you can resume them and share live links.
Tools & Players
ClubScreening & Session Eligibility
Screen any list of players against your club's rating and reliability rules in seconds, no spreadsheets. Found under Tools → Session Eligibility.
DUPR & Club Settings
How ratings get in, how matches get out, and the club-level settings that hold it together.
Working with Substitutes
Substitutes run in two layers: a self-serve Sub Board that fills open spots for you, and direct roster tools for when staff want to place someone by hand.
Player-Submitted Scores
Players enter scores from their phones, opponents verify them, and staff only step in when there is a conflict.
Operations
ClubLeague Lifecycle: Duplicate, Archive, Delete, Reopen
The unglamorous operations that keep a season tidy, and the differences between them, because two are reversible and one is not.
Printing: Scoresheets, Inserts, QR Sheets & Rosters
PicklPass assumes paper still runs the desk. Everything printable, in one place.
Open Play Template Reference
Every Open Play template, what it does, and when to reach for it. All templates share the same session mechanics (rounds, score recording, live standings, share links), the difference is who plays with whom next round.
FAQ & Gotchas
The questions that actually come up, collected in one place. Each answer links the full guide.
Registrations & Money
ClubAutomation & Insights
ClubAutopilot Control Tower
Autopilot is Private Beta and is enabled per club, so you will only see it if PicklPass has switched it on for you.
Retention: Who Needs Follow-Up
Leagues do not usually lose players in a dramatic way. People just quietly stop showing up. Retention is the page that surfaces that before it costs you a session.
Status Points: The Operator View
Status Points are a platform-run recognition program. PicklPass runs it, it works the same way at every club, and there is nothing for you to configure.
Session Changes, Audit & Playbooks
ClubChanging a Session After It Exists
Plans move. A court gets double-booked, a regular has to pull out on Sunday night. You do not need to tear down a schedule for either of those. Two narrow, safe flows cover most of it.
The Activity Log
When someone asks "who removed her from the roster," the Activity log answers it.
Multi-Location Playbooks
If you run more than one club or location in PicklPass, you have probably tuned one of them until it behaves the way you want, then faced the chore of repeating that setup everywhere else. Multi-location playbooks copy the settings, not the guesswork.